"Words at Work" Class:
Simple Steps to Reduce Miscommunications, Conflicts, and Attitude Complaints

Workplace complaints about "interpersonal problems," "attitude problems," or "conflicts" often boil down to simple miscommunications. Based on the science in The SuddenTeams^TM Program and a master's thesis, the half-day Words at Work class is designed to improve business communications by helping each student understand among other issues:

• How the brain works in communication situations.
• Why miscommunications happen, to help you prevent them.
• How to make sure other people get the message you intended to send.
• How to exchange negative information as painlessly as possible.
• How to increase the odds of getting the results you expect from important communications.

The primary goal of the class is to create more effective communication skills, defined by TeamTrainers as, "Behaviors that accurately convey needed information to the right person(s) by the time they need it, in a way that encourages future cooperation." With an emphasis on team communication, the class addresses the problems that can arise at each step of the process. The trainer uses examples and current problems solicited from participants to wed theory to your reality. Special emphasis is placed throughout the class on identifying and managing potential conflicts. Topics include:

• Leveraging the psychological lessons of The Standard Communication Model.
• Matching your goal to the audience, clarifying your message, and preparation steps.
• Focusing your message to meet the Receiver's needs, for maximum impact.
• Ensuring your message was understood.
• Leading tough communications such as negative feedback and conflict mediation.

During the course, students plan for and draft a message they need to convey and practice active listening and feedback skills, among others. Though conducted at your preferred site and customized for your team's real-world issues, the per-person charge is usually less than you would pay for generic off-site training* and includes a student guide provided at cost. Contact TeamTrainers today to communicate your needs.

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*Trainer travel costs are charged for classes outside of the Raleigh, N.C., area.